Terms & Conditions

A legal disclaimer

Welcome to the website of Hanley Supermarket & Butcher Ltd.

These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products and services.

Business Address: 4 Hillchurch Street, ST1 2EX, United Kingdom
Email: orders@hanleysupermarketandbutchers.co.uk

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.

General Information

This website is operated by Hanley Supermarket & Butcher Ltd (“we”, “us”, “our”).
These terms apply to all visitors, users, and customers of our website.
We reserve the right to update or change these terms at any time. The latest version will always be posted on this page.

Eligibility

To place an order through our website, you must:

Be at least 18 years of age
Provide accurate and complete personal information
Have legal capacity to enter into a binding contract

We reserve the right to refuse service to anyone who does not meet these requirements.

Products and Services

We sell groceries, fresh meat, and other related products.
All product descriptions, images, and prices are provided in good faith and are subject to change without notice.
We make every effort to ensure product availability, but we cannot guarantee stock at all times.
Prices include VAT where applicable.

Orders and Payment

Orders can be placed online, by phone, or in person.
Payment must be made at the time of ordering unless otherwise agreed.
We accept major payment methods including debit/credit cards and approved digital payment options.
If a product is out of stock after you place your order, we will contact you to arrange a substitution, refund, or cancellation.

Delivery and Collection

Delivery and collection terms are outlined in our Shipping Policy.
It is your responsibility to ensure the delivery address provided is correct.
We are not liable for delays caused by circumstances beyond our control (e.g., weather, traffic, third-party delays).

Returns and Refunds

Due to the nature of fresh food, returns may not be accepted unless the product is faulty or incorrect.
Please notify us of any issues with your order within 24 hours of delivery.
Refunds, where applicable, will be processed back to your original payment method.

For more details, see our Returns & Refund Policy (if published).

Allergens and Product Information

We make every effort to provide accurate allergen and ingredient information.
It is your responsibility to check product labels carefully before consumption.
If you have any questions about ingredients, please contact us before placing your order.

Intellectual Property

All content on our website, including logos, images, text, and design, is the property of Hanley Supermarket & Butcher Ltd and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content without our prior written consent.

Limitation of Liability

We will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our total liability for any claim will not exceed the amount paid for the product or service in question.

Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy.
We are committed to protecting your data and respecting your privacy.

External Links

Our website may contain links to third-party websites.
We are not responsible for the content, security, or practices of these external sites.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Hanley Supermarket & Butcher Ltd
4 Hillchurch Street, ST1 2EX, United Kingdom
Email: orders@hanleysupermarketandbutchers.co.uk