Privacy Policy

A legal disclaimer

This Privacy Policy explains how Hanley Supermarket & Butcher Ltd (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website or interact with us online and in-store.

Business Address: 4 Hillchurch Street, ST1 2EX, United Kingdom
Email: orders@hanleysupermarketandbutchers.co.uk

Privacy Policy - the basics

We use your information to:

Process and fulfill orders
Communicate with you regarding orders, updates, and promotions
Improve our services and website performance
Ensure security and prevent fraudulent transactions
Comply with legal obligations
We do not sell or rent your personal information to third parties. We may share your information with:
Service providers that help us operate our website, process payments, or deliver goods (e.g., delivery partners, payment processors).
Legal authorities if required by law or to protect our rights, property, and safety.
All third-party service providers are required to keep your information secure and only use it for the purpose of providing services to us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance user experience
Remember your preferences
Analyze website traffic and performance

You can manage or disable cookies through your browser settings, but this may affect the functionality of the site.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we take security seriously, no system is completely foolproof.

Your Rights

Under UK data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (where applicable)
Object to processing or withdraw consent
Lodge a complaint with the UK data protection authority (ICO)

To exercise any of these rights, please contact us at orders@hanleysupermarketandbutchers.co.uk.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for accounting or legal compliance).

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Effective Date” updated accordingly.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us at:

Hanley Supermarket & Butcher Ltd
4 Hillchurch Street, ST1 2EX, United Kingdom
Email: orders@hanleysupermarketandbutchers.co.uk